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Wealth Management

Common Mistakes RIAs Make Hiring and Retaining Next-Gen Advisors

Penny Phillips

pphillips@journeysw.com
Set expectations, understand it takes time and be prepared for anything.
The process of integrating a next-gen advisor into a practice is challenging and time consuming yet completely necessary for any advisor who wants to avoid hitting the proverbial capacity ceiling and wants an in-house succession plan. Advisors should expect to spend at least the first year just getting the new advisor acclimated to the practice and the role; helping them with their language and approach, teaching them about the clients you serve, and ultimately helping them co-create and execute a plan for what success looks like in their role. Here, I explore the most common mistakes I have seen advisors make when onboarding and developing young advisors and provide examples for how to avoid them.

Looking for the Unicorn

Every advisor wants to hire a young worker who can come into the practice and quickly generate revenue for the practice, either by cultivating opportunities in the book of business or by finding new clients. This type of hire is extremely rare, not just because it takes a certain amount of skill, experience and talent to be a producer, but because many young advisors entering the business today want to advise without the responsibility of growing the business. Advisors need to reset their own expectations about the role they are looking to fill. Rather than looking for another “producer,” advisors should look to bring in someone who can slowly and sustainably create capacity for them over time, first by taking over meeting prep and follow up, and eventually by delivering advice and handling client relationships. It is much easier (and arguably more important) to train someone to preserve current revenue for you, so you can grow the business, than it is to train someone to create new revenue.

Not Setting Proper Expectations

Before a new advisor starts at your firm, it’s important they understand how to measure success within their role. Within the first month, they should be able to answer the following questions: How will I know I have successfully integrated into the practice?
  • An example might include “being able to clearly articulate the firm's value proposition” or “being able to put together a review meeting agenda for a top client meeting.”
What should I be aiming to achieve on an ongoing basis in my role?
  • An example might be “creating capacity for the senior advisor by handling all review prep and follow up” or “building rapport with current clients by texting, emailing or calling all A+ clients once a month to check in.”
How will I know if I have had a successful week?
  • An example might be "clients are proactively reaching out to me instead of the senior advisor.”
How will I know if I am progressing in my role?
  • An example might be “being able to handle client service requests without intervention from the senior advisor.”
Expectation-setting doesn’t end at onboarding, however. As the next-gen advisor develops, it will be critical to set expectations about how you are handing off work and relationships to them: what language you will use to introduce them to clients, how you will make the hand-off for certain tasks, etc. Clear expectations help foster a culture of total transparency and mutual accountability between you, the new hire and the entire team.

Underestimating How Long and How Much it Takes

How long does it take to develop a next gen advisor into a self-sufficient advisor who can manage lower tier relationships without your support? The honest answer is it depends, but you must be willing to play the long (years) game and you must be willing to train them. Assuming you have the right person in the role, there are certain things you can do to speed up the development process. The first is introducing a three-phase approach to training:
    • Phase 1: Shadowing lead advisors in as many meetings and conversations as possible. You should be debriefing after each conversation and asking the new hire questions about what they learned and observed.
    • Phase 2: Practicing skills in a controlled environment. An example of this might be forwarding them a client email and coaching them on how to respond. Stay in the background while providing feedback and positive reinforcement along the way.
    • Phase 3: Leading initiatives. Eventually, the new hire will be ready to work with a lower tier household on their own, or even handle a new prospect discussion.
The time it takes to move through each phase is less important than knowing when to know its right to graduate to the next phase. Co-create the key metrics for each phase with the new hire. These may include things like:
    • Provided great ideas for how they would’ve added value in a meeting they shadowed.
    • Asked pointed questions and as able to pivot during the meeting rather than just “sticking to the agenda.”
    • Clients are comfortable asking the hire a question directly.
If you are comfortable with the key metrics and have proper expectations about what development should look like, you will find yourself more quickly able to identify whether a new hire is or is not developing.

Ignoring Generational Differences

There are very specific differences between baby boomer advisors and Gen Y and Z advisors. While there are exceptions, especially with first-generation millennials and Gen Z, the younger generations have grown up in a participation-trophy, positive reinforcement-oriented society. Their confidence has been built on the number of “likes” they get on social media. They’ve grown accustomed to getting recognized for showing up, but not necessarily for outperforming. They want to have an impact on the world and want to feel like they are part of something bigger than themselves.  All of this must be considered when leading next-gen hires.  Always aim to:
    • Provide positive reinforcement instead of negative reinforcement.
    • Foster a culture of collaboration and teamwork.
    • Constantly remind the team of the greater mission and vision.
On a final note, its important to always “expect the unexpected.” There are many advisors who have successfully developed their successor, only to realize that he or she doesn’t actually want to be a successor. I am finding this trend is growing more and more common in our industry. The young advisor, now a Gen Xer, loves their job and loves advising, but doesn’t have the desire or risk-appetite to buy-out the senior advisor and “take over the business.” Meet quarterly with your younger advisors—and everyone on your team—and stay in tune with what they want personally and professionally, so there are no surprises for you, or for them in the end.

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Three Steps to Focus Your Marketing Efforts 

Financial advisors have never had more control over how they market their practice. From digital content to in-person events, you are in the driving seat of your business growth like never before – but that freedom can feel overwhelming.  Many advisors experience “analysis paralysis” when it comes to marketing. They feel unable to identify which channels or tactics to focus on, with the result that 85% never even develop a proper marketing strategy.  This article solves that problem by providing a proven framework to plan and implement effective marketing. In just three steps, you will be able to identify which activities to focus on and ensure there is plenty of time to put them into action.  1. Define Your Marketing Objectives  The foundation of any marketing strategy is a set of clear objectives that organize and drive your activity. But let’s be clear: “Growth” is not a useful objective. It is simply too vague to direct concrete action – which is what your objectives must do.  Instead, your objectives must help break marketing into manageable chunks. The easiest way to achieve this is to focus on statements that have two parts:  An action: What you plan to do  An outcome: What the action will achieve  Examples of this include:  “We want to delight our clients so much that they talk to other clients about our services”  “We want to deepen brand awareness within our community so that people proactively reach out to learn about our services”  These objectives immediately give you a target audience (existing clients, your community) and a concrete outcome (referrals, inbound leads). This means you can start taking active steps to achieve the objective – which brings us to our next step.  2. Tie Your Objectives to a Monthly Plan  Lots of advisors struggle to develop a marketing plan because they assume it needs to be perfect. They want to develop a 12-month masterplan that will answer all their questions and guarantee results – but that simply isn’t realistic.  Once again, our goal is to make things simpler and more concrete: what are you going to do this month to meet your objective? This gives you a clear, manageable timeline (one month) and a concrete aim (meet our objectives)  Schedule a monthly meeting to assess your objectives, measure the last month’s success, and determine which activities to focus on in the coming weeks. Every objective should have corresponding “coaching questions” to help you develop these action steps.  For example, let’s imagine your objective is to delight clients so they recommend your practice. Your coaching questions could be:  Which clients should we surprise this month?   Which clients have milestone events we can recognize this month?   What expectations do our clients have – and how can we exceed them?  What needs or wants have we noticed in recent client meetings – and how can we meet them without being asked?  Answering these questions will produce a set of action items that form your month's marketing plan – and must then be implemented systematically.  3. Time-Block Your Marketing  You now need to ensure your plan is consistently implemented, but this is the hurdle many advisors struggle with most. You have limited time and resources to focus on marketing, which often means marketing is pushed back or simply deprioritized. 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Choosing the Right RIA Structure: Understanding Your Options  

In The Press
Deals & Recruiting Roundup: Kestra, Raymond James, Beacon Pointe, XYPN And More

ECHELON Partners Releases Its 3Q24 RIA Report. M&A By Stone Point, Pathstone, Beacon Pointe, Naviter, Carson And AlphaCore. Recruitments By Raymond James, Journey And Avantax. XYPN Adds Corporate RIA Model. World Investment Advisors Adds Raymond James As A Custodian. by Chris Latham This edition of the Deals & Recruiting Roundup covers the ECHELON Partners third quarter RIA M&A Deal Report, Stone Point agreeing to acquire a majority stake in Kestra, Pathstone agreeing to acquire Hall Capital, Beacon Pointe acquiring Landmark Wealth, Naviter buying back WAGN’s minority stake, Carson Group acquiring Sweet Financial Partners, AlphaCore merging with All Season, Raymond James picking up a team from RBC, Journey Strategic Wealth recruiting advisors Chad Faulkenberry and Jill Isbell, Avantax recruiting 10 advisors, XYPN launching its Sapphire corporate RIA affiliation model and World Investment Advisors adding Raymond James as a custodian. Larry’s Take Recent news of Stone Point Capital agreeing to acquire a majority stake in Kestra after selling its minority stake to Oak Hill Capital in 2022, and of Naviter buying back Wealth Advisor Growth Network’s minority stake after launching in 2023, are two different positive examples of not-quite-linear growth trajectories in wealth management. As WSR Editor in Chief Julius Buchanan noted in his article earlier this month, “The Non-Linear View Of Capital Structures,” successful firms may encounter various circumstances that make sense for it to avoid the conventional path of early stage with founders and startup investors, through a growth period with private ownership, culminating in a mature public company. The Kestra and Naviter deals also show how buyer confidence can merit breaking with the herd. PE firms can revisit past portfolio holdings, based on how the target company performs in the future and prevailing market conditions at the time. And fast growing RIAs can re-invest in themselves as their leaders accumulate capital. Those are great qualities of our industry. If you would like to discuss this Larry’s Take further, including how these trends might impact your business, please contact me at larry.roth@rlrstrategicpartners.com. Mergers & Acquisitions 1. ECHELON Partners Releases 3Q RIA M&A Deal Report Dan Seivert, CEO and Managing Partner, ECHELON Partners ECHELON Partners released its third quarter RIA M&A Deal Report, which found that buyers announced 74 transactions – a slight dip from the 75 deals announced in the second quarter and the lowest since the second quarter of 2023. Even so, 2024 transaction volume through September surpassed volume for the same time period last year, with 241 deals announced this year compared with 239 deals announced by the end of 3Q23. Strategic acquirers such as private equity-backed RIAs announced 85.1% of third quarter deals and financial acquirers such as private equity firms announced 14.9% of deals, ECHELON found. This year is on track to have 130 wealth management acquisitions with at least $1 billion in assets, up from 2023’s 116 such deals and 2022’s 118 billion-dollar deals. More than 50 wealthtech transactions were announced, a big jump from the previous quarter’s 33 wealthtech deal announcements. While deal activity remained relatively constant this quarter compared to last, there are some important signs for optimism: large acquirers continue to raise capital, and many indicated that they would be closing numerous deals at the end of the third quarter (though these will be announced in 4Q24). according to the ECHELON report. The recent capital raises and solid 3Q24 performance are indicators of ongoing seller supply and acquirer optimism. 2. Stone Point Capital To Acquire Majority Stake In Kestra James Poer, CEO, Kestra Holdings Private equity firm Stone Point Capital agreed to acquire a majority interest in Kestra Holdings, replacing Warburg Pincus while Oak Hill Capital remains a minority owner. The management team of Kestra Holdings, many Kestra-affiliated financial advisors and affiliated principals of Bluespring Wealth Partners will keep their equity positions. The transaction is expected to close in the first quarter of 2025. Kestra Holdings aims to use the recapitalization to bolster its acquisitions, recruiting, and service and technology platform. Stone Point initially invested in Kestra in 2016, supported its spinout from NFP, became a minority investor in 2019 and then sold its minority stake to Oak Hill in 2022. Kestra supports approximately 1,700 financial professionals and had approximately $117 billion in assets under advisement as of Dec. 31. We’re pleased with the successful partnership we had with Warburg Pincus and are excited to once again partner with Stone Point. said James Poer, CEO of Kestra Holdings Stone Point’s expertise and partnership previously helped propel us along a successful path to establishing our unique value proposition – to support successful wealth management businesses with full and deep value while focusing on the life cycle of their entrepreneurial efforts. 3. Pathstone To Buy $45 Billion RIA Hall Capital Katie Hall, Co-Founder and Co-Chair, Hall Capital Partners Partner-owned Pathstone, which provides family office services, agreed to acquire Hall Capital Partners, an RIA managing about $45 billion in client assets. Pathstone said the transaction will enhance its investment capabilities and boost its total assets under management (AUM) to almost $100 billion and total assets under advisement and administration to nearly $160 billion. After the acquisition closes, Pathstone will have expanded its national footprint and have a total of 23 offices and more than 750 team members, almost 300 of whom are shareholders of the firm. Like Pathstone, Hall Capital is an independent investment advisory business serving ultra-high net worth families, endowments and foundations. Hall Capital, which serves more than 130 clients, was founded in 1994. From the beginning, we have strived and prided ourselves on our ability to meet the needs of our clients, and we truly believe this combination brings together two complementary organizations who will benefit immensely from collaboration and sharing of resources. said Katie Hall, Co-Founder and Co-Chair of Hall Capital. 4. Beacon Pointe Acquires $1 Billion Landmark Wealth Shannon Eusey, CEO and Founder, Beacon Pointe Advisors Newport Beach, California-based Beacon Pointe Advisors acquired Lake Elmo, Minnesota-based Landmark Wealth Management Group, which oversees approximately $1 billion in AUM. Landmark also has offices in Farmington, Minnesota; Hudson, Wisconsin; and San Jose, California. Landmark provides financial planning, investment management, estate planning, tax strategy and insurance. It serves individuals, families, business owners and employees of Fortune 500 corporations such as 3M, Lockheed Martin and Andersen Corporation. The acquisition of the 36-member team will bring Beacon Pointe’s assets under advisement to approximately $38 billion. It is Beacon Pointe’s fifth publicly announced RIA acquisition this year. The team at Landmark will do very well at Beacon Pointe due to our shared ethos. said Shannon Eusey, CEO of Beacon Pointe Advisors. Their large group of skilled wealth management and investment professionals will enter as a new powerhouse, acting as an emerging catalyst for progress, positive energy, and optimization overall. 5. $1 Billion Naviter Buys Back WAGN’s Minority Stake Bentley Blackmon, CEO, Naviter Wealth Little Rock, Arkansas-based Naviter Wealth, an RIA that CEO Bentley Blackmon and President Phillip Worthen founded in early 2021 with the backing of Denver-based Wealth Advisor Growth Network (WAGN) as an investor and consultant, purchased back the minority ownership held by WAGN in a transaction that also expands Naviter’s employee ownership. Naviter, which last year acquired Echelon Wealth Advisors, manages more than $1 billion in client assets. Partners John Phoenix and Jay Hummel founded WAGN, which also manages the WAGN Hub, a network of affiliated firms that operate similarly and receive exclusive access to WAGN’s specialty services as well as business, operational, and growth support. Naviter Wealth and WAGN aim to continue their other existing business interests together. The WAGN team was critical to us in the early stages of our launch.Blackmon said. As a strategic and capital partner, John and Jay helped us quickly identify and implement the compliance, legal, marketing, technical, and back-office support we needed for a successful start. 6. Carson Group Acquires $1 Billion Sweet Financial Partners Bryan Sweet, Managing Partner and Wealth Advisor, Sweet Financial Partners Omaha, Nebraska-based Carson Group acquired Fairmont, Minnesota-based Sweet Financial Partners, a 12-person team that has $1 billion in client assets and is Carson’s second largest deal so far. As a result of the deal, the firm and its clients will have access to experts in Carson’s Investments, Research and Financial Planning teams. Managing Partner and Wealth Advisor Bryan Sweet launched the firm in 1987. Sweet has 45 years of industry experience, including 32 years as an advisor affiliated with Raymond James. He has been a long-term member of the Carson Coaching platform, which aims to help advisors and their firms learn how to accelerate growth. Our team is excited to join forces with Carson Wealth.Sweet said. This collaboration allows us to maintain our local focus while tapping into the resources of a national brand. It’s a natural progression that aligns perfectly with our culture of inspiring clients to realize their dreams are possible. c 7. AlphaCore Merges With $200 Million All Season Dick Pfister, CEO and Founder, AlphaCore Wealth Advisory La Jolla, California-based AlphaCore Wealth Advisory merged with Denver-based All Season Financial Advisors, which has approximately $200 million in AUM and primarily serves high net worth clients. As a result, AlphaCore’s Cherry Creek office will gain four experienced All Season team members. Sam Jones, who founded All Season in 1996, joins AlphaCore as a Partner and business leader operating from Steamboat Springs, Colorado. The deal, AlphaCore’s first since receiving a strategic investment from Constellation Wealth Capital in December, is expected to close in the fourth quarter. AlphaCore has $3.1 billion in AUM, according to a spokesperson. It brought on Aidan Walsh as Head of Corporate Development in May and Brian Habas as Chief Operating Officer in June. For nearly 30 years, Sam and his team have served the Mountain-West region. The addition of the talented All Season team will immediately strengthen our capabilities in this key wealth market.said Dick Pfister, CEO and Founder of AlphaCore. All Season, along with other recent additions in Denver, highlights our commitment to growth and delivering high-quality service to an expanding client base. We’re excited about the contributions the Denver team will bring to AlphaCore’s continued success. Advisor Transactions 8. Raymond James Picks Up $1.1 Billion Advisor Team From RBC Raymond James brought on a team of four advisors in Las Vegas who collectively managed more than $1.1 billion in client assets at RBC Capital Markets. The Business Exit Planning Advisors of Raymond James joined the firm’s employee advisor channel ­– Raymond James & Associates (RJA) – and are operating as part of RJA’s Las Vegas branch. Managing Directors Kerry Withrow and Ben Hamilton lead the team. It also includes Financial Advisors Ryan D’Souza – who serves as First Vice President, Investments – and Elliot Bloch, along with Practice Business Manager Terri Criswell. Withrow has more than 30 years of financial services experience and Hamilton has 46 years of industry experience. Kerry Withrow and Ben Hamilton, Managing Directors, Wealth Management, The Business Exit Planning Advisors of Raymond James After extensive deliberation and due diligence, our team partnered with Raymond James for its advanced technology platforms, specifically designed to serve business owners and high-net-worth individuals and families Withrow said. What truly sets Raymond James apart is its personalized attention and unwavering commitment to a client-first culture Hamilton said. 9. Journey Recruits Advisors Chad Faulkenberry And Jill Isbell Penny Phillips, President, Journey Strategic Wealth Journey Strategic Wealth recruited Orlando-based Chad Faulkenberry from Charles Schwab, where he managed approximately $750 million in assets. He joins Richmond, Virginia-based Senior Advisors Mark Newfield and Angela Lessor, and Financial Planner Melissa Clark, as part of a growth and continuity plan. The firm also added Jill Isbell and her Office Manager, Yenni Chesire, of the Colorado Springs, Colorado-based RIA Creative Financial Services. Journey, which oversees nearly $4 billion in assets, has brought on eight advisory teams across the country since launching in early 2021. It provides middle and back office support, including investment management and practice management tools. Affiliated advisors have experienced average top-line revenue growth of over 70% since joining Journey, according to the firm. In August, Journey recruited the Tampa, Florida-based MDL Wealth Management team. We are more than just a platform aggregator. Journey is a community built on shared values, said Penny Phillips, President of Journey Strategic Wealth. We attract advisors who are passionate about serving their clients and want to do so within a firm that respects their unique approach but also ensures they are not building alone on an island. 10. Avantax Recruits 10 Advisors With $390 Million In Combined Assets Andy Watts, President, Avantax Wealth Management Cetera Holdings-owned Avantax added 10 new independent advisors with approximately $390 million of combined assets under administration so far in 2024. Avantax provides advisors with tax-intelligent tools, technology, resources and home office support. Advisors also can access peer-to-peer collaboration with other advisor affiliates of the firm. Here are advisors and professionals who joined Avantax in 2024 through the date of the press release. Ali Kazemi and his Sentinel Financial Group, based near San Francisco; Amy Wright, based near Des Moines, Iowa, of Wright Financial Solutions; Joseph Schwan and his Long Island, New York-based Premier Wealth Management; Allan Thompson, based in Lancaster, Pennsylvania; George Escobar and his Covina, California-based Xavier Consulting; Ken Ulrich and John Ariola, and their East Amherst, New York-based Progressive Planning Services; Scot Sageser and William Hubbard, and their Defender Financial Services Group, based near Seattle; and Townsend Morris, based in Ardmore, Pennsylvania. We’re excited these Financial Professionals chose to affiliate with Avantax, especially because their backgrounds and areas of client focus are so diverse, and their diversity helps further strengthen the Avantax Community,said Andy Watts, President of Avantax Wealth Management. Strategic Partnerships 11. XYPN Launches ‘Sapphire’ Corporate RIA Affiliation Model Alan Moore, CEO and Co-Founder, XYPN XY Planning Network (XYPN) – a support platform for independent, fee-for-service financial planners – is launching a corporate RIA affiliation option called Sapphire that will provide fee-only advisors with technology, support and resources, without the kind of asset minimums or fees typical of many corporate RIAs and broker-dealers. Sapphire members are independent contractors who own their business. XYPN’s current Emerald membership offers tech, compliance, community, coaching, advocacy, education and resources. Those members and non-XYPN advisors can transition to Sapphire, which offers all of XYPN’s benefits along with more support and back-office compliance, investment, and client-management outsourcing. It costs $1,500 per month and 20% of the advisor’s revenue. Too often, advisors strike out on their own so they can run their businesses how they want to, but then they join a corporate RIA only to end up back at square one, many times with even less control,” said Alan Moore, CEO and Co-Founder of XYPN. “We created Sapphire because many of our members asked for this option. They wanted a program that would allow them to focus on clients, not compliance and regulations. 12. World Investment Advisors Adds Raymond James As Custodian Kevin Ryan, CFO, World Investment Advisors; Troy Hammond, Founder and CEO, World Investment Advisors World Investment Advisors (World), a division of World Insurance Associates, struck a custodial relationship with Raymond James. World RIA advisors will have access to most of the same services as independent contractor advisors and employee advisors at Raymond James. In July, World acquired $3.5 billion Boston Harbor Wealth Advisors, a Raymond James partner of almost a decade. World has a network of more than 350 advisors and staff nationwide, serving thousands of retirement plan and wealth management clients. World Insurance Associates provides individuals and businesses with personal and commercial insurance, employee and executive benefits, retirement and financial planning services and human capital management solutions. We are excited about our new relationship with Raymond James and the additional resources it allows us to bring our advisors,” said Troy Hammond, CEO of World Investment Advisors. “We are focused on enabling advisors to manage their businesses their way, optimize operations, and recapture time spent on tasks they can delegate to us, ultimately allowing them to spend more time growing assets and building personalized relationships with their clients.

In The Press
$4B RIA Journey grows further with double addition

The firm is extending its growth ambitions with a new location in Colorado while welcoming a $750M Schwab advisorOCT 15, 2024 By Leo Almazora Jill Isbell, head of Creative Financial Services (left), and veteran advisor Chad Faulkenberry (right) National RIA Journey Strategic Wealth has expanded its independent advisor community as it welcomes two new additions to its network. In a double deal announced Tuesday, the firm overseeing nearly $4 billion in assets said it's welcoming Creative Financial Services, a solo RIA based in Colorado, and veteran advisor Chad Faulkenberry, previously with Charles Schwab. Jill Isbell, head of Creative Financial Services, and her office manager Yenni Cheshire join Journey, establishing the firm’s presence in Colorado Springs. Isbell, known for her commitment to financial education and holistic planning, has integrated her practice into Journey’s framework. Meanwhile, Journey said its addition of Faulkenberry will extend its presence in the Orlando, Florida market. Faulkenberry, who managed $750 million in assets during his time at Charles Schwab, will join Journey’s Richmond, Virginia team and work alongside senior advisors Mark Newfield and Angela Lessor. “Chad not only brings significant experience as an advisor and leader, but also expands this practice’s reach into a new market,” Penny Phillips, president of Journey Strategic Wealth, said in a statement. “We are doubling down on helping them take things to the next level.” Recently, Journey bolstered its presence in the Sunshine State when a veteran advisor from LPL joined the firm in Tampa. Since launching in early 2021, Journey has grown rapidly, attracting eight advisory teams across the US. By the firm's estimates, its focus on providing advisors with robust practice management support has led to an average top-line revenue growth of over 70 percent of the advisors joining its community. Phillips emphasized Journey’s role as more than just a platform aggregator, highlighting the firm's client-centric and independent ethos. “We attract advisors who are passionate about serving their clients and want to do so within a firm that respects their unique approach but also ensures they are not building alone on an island,” she said. In July, Journey expanded its advisor support platform through a partnership with RISR, a wealth tech provider with a focus on helping advisors engage with business owners.

In The Press
Journey Strategic Wealth Adds Advisors in Colorado, Florida

The RIA partnership has acquired a solo practice in Colorado Springs and hired a veteran advisor from Charles Schwab in Orlando, Fla. Diana Britton | Oct 15, 2024 Journey Strategic Wealth, a registered investment advisor partnership with nearly $4 billion in assets, has acquired a solo practice in Colorado Springs, Colo., and hired a veteran advisor from Charles Schwab. Financial advisor Jill Isbell has integrated her firm, Creative Financial Services, into Journey. She brings about $75 million in assets and establishes Journey’s Colorado Springs presence. Office manager Yenni Chesire joins her. Journey has also hired Chad Faulkenberry as financial advisor and managing director. He joins from Charles Schwab, where he managed $750 million in client assets with a focus on high-net-worth and ultra-high-net-worth families. He’s based in Orlando, Fla., and joins Journey’s Richmond, Va. practice, which includes senior advisors Mark Newfield and Angela Lessor and financial planner Melissa Clark. “Mark Newfield and the Richmond practice have grown over 40% year over year. We are doubling down on helping them take things to the next level,” Journey President Penny Phillips said in a statement. “Chad not only brings significant experience as an advisor and leader, but also expands this practice’s reach into a new market.” Phillips, along with financial advisors and former Dynasty Financial Partners executives Michael Brown and Brian Flynn, founded Journey in January 2021. Since then, they’ve attracted eight advisor teams. Based in Summit, N.J., Journey is structured as a hybrid RIA, affiliated with broker/dealer Purshe Kaplan Sterling Investments. They are looking to tuck in advisor teams, but firm principals say they will provide more services than the typical affiliation platform, particularly with consulting around practice management. In addition to tucking in, advisors may also choose to sell all or part of their practice to Journey. When an advisor joins the firm, they come under Journey’s ADV but still own their book of business if they decide to leave. Journey provides the essential functions advisors need to run their businesses, including operations and billing, human resources and payroll, investment management, financial planning support, technology, home office support and marketing. Advisors that join Journey can keep their administrative staff, associate advisors and anyone else who is client-facing, and their entire team goes onto Journey’s payroll.  The firm also recently launched a 1099 model, allowing advisors to operate as independent contractors.