How to Immediately Drum Up New Business
Most Recent Insights
The latest articles, events, podcasts, panels, presentations, videos and resources from our team.
$4B RIA Journey grows further with double addition
The firm is extending its growth ambitions with a new location in Colorado while welcoming a $750M Schwab advisorOCT 15, 2024 By Leo Almazora Jill Isbell, head of Creative Financial Services (left), and veteran advisor Chad Faulkenberry (right) National RIA Journey Strategic Wealth has expanded its independent advisor community as it welcomes two new additions to its network. In a double deal announced Tuesday, the firm overseeing nearly $4 billion in assets said it's welcoming Creative Financial Services, a solo RIA based in Colorado, and veteran advisor Chad Faulkenberry, previously with Charles Schwab. Jill Isbell, head of Creative Financial Services, and her office manager Yenni Cheshire join Journey, establishing the firm’s presence in Colorado Springs. Isbell, known for her commitment to financial education and holistic planning, has integrated her practice into Journey’s framework. Meanwhile, Journey said its addition of Faulkenberry will extend its presence in the Orlando, Florida market. Faulkenberry, who managed $750 million in assets during his time at Charles Schwab, will join Journey’s Richmond, Virginia team and work alongside senior advisors Mark Newfield and Angela Lessor. “Chad not only brings significant experience as an advisor and leader, but also expands this practice’s reach into a new market,” Penny Phillips, president of Journey Strategic Wealth, said in a statement. “We are doubling down on helping them take things to the next level.” Recently, Journey bolstered its presence in the Sunshine State when a veteran advisor from LPL joined the firm in Tampa. Since launching in early 2021, Journey has grown rapidly, attracting eight advisory teams across the US. By the firm's estimates, its focus on providing advisors with robust practice management support has led to an average top-line revenue growth of over 70 percent of the advisors joining its community. Phillips emphasized Journey’s role as more than just a platform aggregator, highlighting the firm's client-centric and independent ethos. “We attract advisors who are passionate about serving their clients and want to do so within a firm that respects their unique approach but also ensures they are not building alone on an island,” she said. In July, Journey expanded its advisor support platform through a partnership with RISR, a wealth tech provider with a focus on helping advisors engage with business owners.
Journey Strategic Wealth Adds Advisors in Colorado, Florida
The RIA partnership has acquired a solo practice in Colorado Springs and hired a veteran advisor from Charles Schwab in Orlando, Fla. Diana Britton | Oct 15, 2024 Journey Strategic Wealth, a registered investment advisor partnership with nearly $4 billion in assets, has acquired a solo practice in Colorado Springs, Colo., and hired a veteran advisor from Charles Schwab. Financial advisor Jill Isbell has integrated her firm, Creative Financial Services, into Journey. She brings about $75 million in assets and establishes Journey’s Colorado Springs presence. Office manager Yenni Chesire joins her. Journey has also hired Chad Faulkenberry as financial advisor and managing director. He joins from Charles Schwab, where he managed $750 million in client assets with a focus on high-net-worth and ultra-high-net-worth families. He’s based in Orlando, Fla., and joins Journey’s Richmond, Va. practice, which includes senior advisors Mark Newfield and Angela Lessor and financial planner Melissa Clark. “Mark Newfield and the Richmond practice have grown over 40% year over year. We are doubling down on helping them take things to the next level,” Journey President Penny Phillips said in a statement. “Chad not only brings significant experience as an advisor and leader, but also expands this practice’s reach into a new market.” Phillips, along with financial advisors and former Dynasty Financial Partners executives Michael Brown and Brian Flynn, founded Journey in January 2021. Since then, they’ve attracted eight advisor teams. Based in Summit, N.J., Journey is structured as a hybrid RIA, affiliated with broker/dealer Purshe Kaplan Sterling Investments. They are looking to tuck in advisor teams, but firm principals say they will provide more services than the typical affiliation platform, particularly with consulting around practice management. In addition to tucking in, advisors may also choose to sell all or part of their practice to Journey. When an advisor joins the firm, they come under Journey’s ADV but still own their book of business if they decide to leave. Journey provides the essential functions advisors need to run their businesses, including operations and billing, human resources and payroll, investment management, financial planning support, technology, home office support and marketing. Advisors that join Journey can keep their administrative staff, associate advisors and anyone else who is client-facing, and their entire team goes onto Journey’s payroll. The firm also recently launched a 1099 model, allowing advisors to operate as independent contractors.
$4bn Journey recruits two advisors in Florida and Colorado
The additions for Summit, N.J.-based Journey include a Florida advisor formerly managing $750m for Charles Schwab and a $73m RIA based in Colorado. By Alec Rich $4bn hybrid RIA Journey Strategic Wealth announced a double deal on Tuesday, reeling in a pair of veteran advisors to expand its national presence. The additions include Chad Faulkenberry, formerly of Charles Schwab, and Jill Isbell of Colorado Springs-based solo RIA Creative Financial Services. Faulkenberry managed $750m in client assets with Schwab, while Creative Financial Services oversaw $72.5m in client assets as of its most recent ADV filing. Faulkenberry, based in Orlando, Fla., will serve as a regional extension of Journey’s three-person Richmond, Va. office, the firm said in a release. According to his LinkedIn profile, Faulkenberry joined Journey in May and is also a managing director with the firm. He worked at Schwab for a decade and previously held stints as an advisor with subsidiaries of Raymond James and Bank of America. Creative Financial Services will be integrated into Journey through the deal but will continue to operate as its own office. Isbell is the sole owner of Creative, which she joined in 2019. She was previously a vice president and financial consultant with Schwab and an advisor at firms including LPL Financial, Edward Jones and T. Rowe Price, according to her LinkedIn profile. Yenni Cheshire, Creative’s office manager, is also joining Isbell at Journey. Journey’s addition of Creative expands the firm’s footprint in the western US, adding to its existing offices in San Francisco, Seattle, and Park City, Utah. Journey also has several offices along the East Coast and an outpost in Minnesota. ‘We attract advisors who are passionate about serving their clients and want to do so within a firm that respects their unique approach but also ensures they are not building alone on an island,’ Journey president Penny Phillips stated of the additions. Headquartered in Summit, N.J., Journey was launched in 2021 and serves over 440 clients, according to the firm’s most recent Form ADV filing. Phillips, a co-founder of the firm, owns Journey alongside co-founders Brian Flynn and Michael Brown. Journey strategic advisor Charles Britton is also a part owner along with venture capital firm Echelon Journey Management. Since its formation, Journey has mostly pursued tuck-in deals. Its most recent addition was $200m Tampa, Fla.-based MDL Wealth, which departed LPL to join Journey in August. Journey maintains a brokerage relationship with Purshe Kaplan Sterling Investments and announced a partnership earlier this year to use fintech platform RISR.
Advisory M&A News – 10/21/24
Carson completes deal with Sweet Financial; Beacon Pointe Advisors adds Landmark Wealth Management; and Journey Strategic Wealth announces 2 acquisitions.Reported by Natalie Lin Carson completes deal with Sweet Financial Carson Group, a wealth management and financial services firm, announced its second largest deal to date with the addition of Sweet Financial Partners, a Fairmont, Minnesota-based firm with roughly $1 billion in assets under administration. Sweet Financial Partners is led by Bryan Sweet, managing partner and wealth adviser. The 12-person team will continue to operate as Sweet Financial Partners and retain its local focus while leveraging Carson’s national resources. The firm specializes in retirement planning, tax efficiency, wealth transfer and business exit planning. Want the latest retirement plan adviser news and insights? Sign up for PLANADVISER newsletters. Sweet has been a long-term member of Carson Coaching and has implemented many of its principles throughout his career. Sweet Financial Partners was advised by Wise Rhino Group, which provides M&A advisory services for the financial services industry. “Bryan and his team exemplify the values and client-centric approach that Carson stands for,” Burt White, CEO of Carson Group, said in a statement. “Their expertise in comprehensive financial planning and commitment to a ‘life well lived’ mentality make them an ideal addition to our advisor community.” Beacon Pointe Advisors Adds Landmark Wealth Management Beacon Pointe Advisors announced its latest acquisition: Landmark Wealth Management Group, based in Lake Elmo, Minnesota. Landmark oversees approximately $1 billion in client assets under management across its four offices, which include Farmington, Minnesota; Hudson, Wisconsin; and San Jose, California. Established in 1977, Landmark has a team of founding partners and second-generation owners. John Underwood, Landmark’s chief financial and chief operating officer, will act as the incoming Beacon Pointe managing director. In addition to Underwood, Gary Tangwall and Todd Gillingham, 33 members will join Beacon Pointe. Landmark is Beacon Pointe’s fifth publicly announced registered investment advisory acquisition of 2024 and the first formal office presence for Beacon Pointe in Minnesota. “Beacon Pointe is ready to embark on this exciting chapter and enter new U.S. territory with Landmark,” Matt Cooper, Beacon Pointe’s president, said in a statement. “We’ve aimed to establish a more significant presence in the Midwest, and the Landmark team seamlessly met our objectives.” Journey Strategic Wealth Announces 2 Acquisitions Journey Strategic Wealth, a national RIA for independent advisers, has announced two acquisitions: Creative Financial Services of Colorado Springs, Colorado, and veteran adviser Chad Faulkenberry, formerly of Charles Schwab, who will expand its reach into Orlando. In Colorado Springs, Jill Isbell, known for her work in financial education, has integrated her firm into Journey, expanding its services. Isbell and Yenni Chesire, office manager, will continue to offer comprehensive financial planning and wealth management. Faulkenberry, an adviser who had managed $750 million in assets at Charles Schwab, will enhance Journey’s Richmond, Virginia, practice, which has grown 40% year-over-year, by extending its presence into Orlando. His expertise in serving high-net-worth families aligns with Journey’s growth strategy. Since its inception in 2021, Summit, New Jersey-based Journey has attracted eight advisory teams nationwide, driving an average top-line revenue growth of more than 70% for affiliated advisers.
The Power of Active Listening: Four Ways Financial Advisors Can Deliver Exceptional Client Experiences
Every financial advisor understands the power of strong communication skills. From being able to pick up on non-verbal cues to ensuring clients feel "heard” in a conversation, effective communication skills are the bedrock of a strong client relationship. Believe it or not, not everyone – including the advisor population - is a “natural communicator.” In fact, I have found that the strongest communicators in our space learned and developed specific skills over time through conscious practice. So, where does one start on their journey to becoming an extraordinary communicator? The answer is by listening. While this may seem simple and obvious, most people are surprisingly poor listeners – which is why it is so important to develop a skill called “active listening”. What is Active Listening? Active listening is a way of intentionally engaging during conversation to build a deeper understanding of the person you are speaking to. The Harvard Review of Business cites three key components: Cognitive: Paying close attention to all information being conveyed, both explicit and implicit, and integrating that information into your understanding of the person. Emotional: Monitoring and regulating your emotions during the interaction to stay attuned to the person, rather than succumbing to emotional reactions such as irritation or boredom. Behavioral: Showing that you are engaged with the person through visual and verbal cues, such as nodding or mirroring their body language. What Does Active Listening Achieve? The combination of these three factors is extraordinarily powerful. Active listening can: Produce positive feelings: fMRI studies show that active listening activates the brain’s reward system and produces positive emotions. In other words, you can literally make someone feel good simply by showing them you are listening to them. Increase understanding: Concerted attention ensures you take note of important information other advisors might miss. It’s these tiny details that will shape and inform your responses and reactions, completely changing the trajectory of the conversation and relationship. Increase engagement: Active listening helps advisors “anchor” themselves in conversations with clients, helping them show curiosity and use that curiosity to propel the conversation forward. Active listening is the lowest-hanging fruit as it relates to creating a rewarding client experience. When done right, it requires little effort but produces tremendous value. Here are four ways in which you can powerfully leverage active listening skills in your routine interactions with clients. Four Ways Active Listening Can Help Advisors Improve the Client Experience 1. Identify Client’s Belief Systems Roughly 90% of financial decisions are based on emotions, and those emotions are dictated by a set of underlying beliefs. In practice, that means advisors need to understand their clients’ belief systems and worldview – which is something active listening can help you achieve. Let’s assume an exaggerated example. Imagine you are working with a couple, where the male spouse believes that he should be the sole financial-decision maker since he is the bread winner in the family. This could have a wide range of implications, influencing how your client interacts with you and how he engages in the financial planning process. Awareness of this fact can help you facilitate and steer conversations, so that you are “balancing” the power between the more and less dominant spouses, resulting in outcomes that benefit the entire family. After a client meeting, it is important for advisors to create a space to reflect on what they have learned about the client. The Cheat Sheet After each meeting, ask yourself these three questions: What have I observed about this client that is worth remembering for the next conversion? What am I noticing about the dynamic between spouses? OR What am I noticing about specific language or phrases the client uses? What do I need to be mindful of when asking questions? Be sure to store the answers in your CRM – they will help you recall these belief systems and factor them into future engagements. 2. Influence Behavior Many advisors wish they could take on a more “powerful” role during client meetings but may fear creating a negative atmosphere. However, active listening skills help you attune to your clients’ emotions – which enables you to assert power when appropriate whilst remaining connected. During the planning process, advisors have a chance to help clients recognize and shed belief systems hindering their progress and success. This is one of the most powerful roles an advisor can play. There are so many examples that can be found when working with couples specifically. Perhaps one partner is extremely dismissive of the other, resulting in frequent arguing and a misalignment around goals and decisions. One way to handle this is to listen intently and then (only after you’ve built enough rapport with both parties) ask permission to share objective feedback about what you have witnessed. Be sure to not appear as if you are “taking sides” but rather provide objective feedback on what you’ve heard and then guidance on how both parties can meet in the middle. 3. Recognize and Support Clients More than 50% of Americans are more trusting of advisors who show they care about their clients as people.1 While active listening has been shown to intrinsically make people feel valued, it also enables advisors to demonstrate their care through action. One example would be addressing negative self-talk. Many clients exhibit patterns of behavior or speech that suggest they feel bad about themselves or their ability to manage money. However, advisors who pick up on these instances can uplift their clients and help them be less hard on themselves – ultimately building a stronger bond. The best way to do this is to help the clients set goals, including small, short-term goals that are easily achievable. If you help the client stay accountable to those goals and then reinforce and celebrate their success when they achieve them, you will build their confidence and deepen their trust and loyalty. 4. Stay Engaged Every advisor struggles to stay engaged 100% of the time during long client meetings. Oftentimes when we’re tired, bored or burnt out it can also be challenging to empathize with what the client is saying. But your client deserves your full attention and care – which is one reason active listening is so important. Through active listening you can facilitate a technique I call “manufactured empathy”. When your mind begins to wander, lean into your curiosity. Recall a specific detail the client asked and ask an open-ended (“what” or “how”) question. Keep being curious, using what the client is saying to help formulate your next question. This can help anchor you into the conversation, re-engaging your mind and making the client feel heard and listened to. The net result is the client feels good leaving the conversation. Think about how many times you’d have a conversation with someone, where they talked a lot and you talked very little, but they thanked you profusely for the “great” meeting. THAT is the power of active listening. Take Your Communication to the Next Level Financial advisors who develop their active listening skills see significant improvements in both client retention and referrals. But it is just one tool advisors can leverage to deliver a better client experience. Our Communication Toolkit offers a range of powerful questions to communicate more effectively at each phase of the client journey. It condenses more than a decade’s experience into a practical guide you can refer to whenever you need to build stronger connections with your clients.