Practice Management Insights & Resources

The financial services industry continues to change rapidly. Our top priority is ensuring that advisors are in the best position possible to serve their ever-evolving clients. With a leadership team made up of former practice management experts and consultants, we proactively provide content, coaching & best practices around five core areas of practice management: client acquisition, client engagement, human capital, operational efficiency, and business planning.

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August 26, 2021

How to Ensure Your UVP, Mission and Vision Statements Are Effective

We spend an inordinate amount of time in this industry training advisors how to craft statements: elevator pitches, unique value proposition (UVP) statements, mission statements, vision statements, etc. But we spend virtually no time teaching advisors how to use those statements to help shape and lead their practices.
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July 27, 2021

What Happens When You Resign From a Non-Broker Protocol Firm?

Non-Broker Protocol breaks can be challenging if you are not prepared for what could happen before, during and after your transition. If you are considering transitioning out of your firm, the first thing you should do is find out if your firm participates in Broker Protocol. The Broker Protocol is an agreement between firms enabling...
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June 25, 2021

Should Advisors Force Employees Back to the Office?

Last week, Morgan Stanley CEO James Gorman told his 60,000 employees to come back to the office. “If you can go to a restaurant in New York City, you can come into the office. … If you want to get paid New York rates, you work in New York,” Gorman said. “None of this ‘I’m in Colorado…and...
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May 24, 2021

How to Facilitate Impactful Professional Development Reviews

For years I would send a reminder out to advisors at the end of every quarter: “Don’t forget to schedule professional development reviews with your team members.” I would usually get one of two responses: “Thank you! I completely forgot. We’re so busy we barely have time” or “I dread these meetings because I end...
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April 16, 2021

How to Successfully Integrate an Associate Advisor Into Your Practice

If I ranked all the questions I get from advisors by order of popularity, “Why can’t I find the right person to be my associate advisor?” would place in the top five. Perhaps even top three. I have found that the answer to this question has much more to do with the way advisors structure...
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August 5, 2021

When to Use Network Drives vs. the Cloud

In this video, Chief of Staff Erin discusses how to streamline your document management process.
August 5, 2021

How to Be Productive During an “Off Week”

In this video, Penny discusses ways to stay productive and efficient when you have a light calendar.
June 30, 2021

How to Wow Prospects Without Trying

In this video, Penny discusses simple steps you and your team can take to wow prospects and new clients.
March 17, 2021

How Should Advisors Charge Fees?

In this video, Penny provides best practices around articulating fees to clients and structuring advisor services and fees.
February 25, 2021

How to Optimize Your Team Before a Merge or Transition

In this video, Penny discusses what you may need to change about your team before leaving for a new firm.
February 15, 2021

How to Work “On” the Business Daily

In this video, Penny discusses what you may need to change about your team before leaving for a new firm.
February 11, 2021

Which Aspects of Marketing Should You Outsource?

In this video, Penny discusses best practices for advisors who are struggling with what to keep “in house” and what to “outsource” as it relates to marketing.

JSW Newsletter

August 27, 2021

Practice Management Monthly – August 2021

When we launched Journey, we had a vision of changing how the industry defines independence for advisors. Not only have we built a firm tailored to advisors who want both independence AND full-fledged practice management support, but we’ve also created best practice resources for financial advisors across the entire industry.